Privacy Policy
1 Introduction
Our company attaches particular importance to the protection of personal data. For this reason, it has drawn up this Personal Data Protection Policy, in order to inform users about how their personal data, which is collected in the context of the operation of this website, is processed in any capacity you communicate or collaborate with us, as indicative prospective or active customers, website visitors, etc.
Please read this Policy carefully. By using the website, you unreservedly accept the practices described herein, the terms of which shall henceforth govern the contractual relationship between us and are incorporated into the terms of use of each of our services.
2. What is personal data and what personal data do we collect about you
Your personal data includes any information on paper or electronic media, which can lead, either directly or in combination with others, to your unique identification or identification as a natural person, such as your name, tax identification number, residential address as well as and your e-mail address, contact telephone number, calling and called telephone numbers, recipients, recipients of SMS/MMS messages, IP address of the device with which you visit the website.
We process in accordance with the law and protect your personal data when you contact us, when you call our numbers or short codes to provide you with information,
3. Lawful processing-Purposes
The Company will use your information for the following lawful processing purposes (according to Article 6 GDPR), as the case may be, with your express consent which you can freely withdraw at any time, or for
the execution of a contract or pre-contractual relationship with you, or to serve our legal interest or to defend your vital interest, namely:
• To manage your calls to seek information in order to complete your requests, purchases and orders, as well as to complete and execute your order.
• To respond to your requests and queries, regarding our products/services as well as update and respond to your suggestions and comments on improving our products and services, as well as to send you informational material about our products/services.
• To analyze traffic to our websites, provide information about our websites and the services you wish us to provide and improve your experience as well as to provide you with information related to products, services, special offers and promotions.
• To operate, improve and maintain our business, products and services.
• To help you identify technical and service issues.
• To protect our rights, property or safety or that of third parties.
• For our internal operations and analysis such as internal management, fraud prevention, use of management, invoicing, accounting, billing and control information systems.
4. What are the ways of collecting your personal data
The Company collects your personal data by accepting the terms of use of each of our services, such as:
• when you call our numbers or our short codes, when you send us an email, or fill out an application or order
• when you contact our company and our call center, either for transactions or to express your opinion, complaints or comments.
• when you send us the postal address for issuing or sending an invoice or proof of service
• when you select a product and/or service to check your age and determine whether you are legally permitted to enter into a valid contract with us or whether your parents’ and guardians’ consent or signature is required.
• when you visit our website through which we collect, with your express consent, through cookies, information from your terminal device, such as your Internet Protocol (IP) address, the operating system you use, the type and version of your browser ( browser) etc.
• when we receive documents, requests, orders, writs, warrants, etc. of third parties, such as supervisory, prosecutorial, judicial, tax authorities, to investigate crimes and protect you against fraud or fight any form of crime and prevent infringement of legitimate goods.
5. Minimizing, storing and deleting your data
The Company will always ask you for the minimum required by law of your personal data.
Our Company keeps your personal data only for as long as is required by the contractual terms of each service, in conjunction with the current legislation, based on the purpose of the processing, and then anonymizes and destroys them. This means that we will keep your personal data for a period of five (5) years.
You can ask us and find out what data we collect about you and correct or delete it by completing a relevant application available to us, unless its retention is required by law for
tax, evidentiary or judicial purposes and for the prosecution of illegal acts.
6. Transmission of your data to third parties
As a rule, our Company does not transmit personal data to third parties, except to the extent that this is required to complete your order and fulfill requests regarding the services provided by us.
Such third parties may be official government and regulatory bodies or when we are called upon to comply with the law and to prevent illegal actions against us and our customers (eg wire fraud, defamation, defamation, etc.) . The third parties may still be courier companies, third party service providers that process personal data on behalf of our Company.
In our Company, we choose reliable providers and try to set contractual restrictions on third parties who receive your personal data, in order to ensure their lawful use. In order to process your data, we may need to transfer your information to other countries, including countries primarily within and exceptionally outside the European Economic Area (EEA) based on EU adequacy decisions, binding corporate rules, standard contracts and approved codes of conduct.
7. Security of your personal data
In any case, we take appropriate technical and organizational measures to ensure the confidentiality, integrity and availability of your data. We aim to ensure that your personal information is transferred, stored and processed in accordance with appropriate international security standards and procedures. At the Company we have trained and responsible staff, while we recognize the importance of protecting privacy and all your personal information. For
for this purpose we have appropriate security policies and use appropriate technical and operational tools, such as data encryption, tokenization, use of firewalls, establishment of access levels, authorized employees, staff training, periodic audits, compliance with international security and business continuity standards.
Any of our partners who have access to the above information, uses it to exclusively serve the above purposes. We share the information you give us exclusively in the ways described in this Policy and in accordance with your express and specific consent for each type of processing which you can freely revoke at any time by contacting us.
8. Display of targeted advertisements
If you have given us consent, we may use your personal data together with other information we have collected, after human intervention by our respective department, to display advertisements related to your obvious preferences, on our website or on another website.
Alternatively you can contact us using the contact details in the ‘Contact’ section below.
9. Links to third-party websites
Our Company’s website may contain links that lead to other websites of third parties, independent entities, such as indicatively, service providers, etc. which are operated and maintained exclusively by them, and which we do not control, as mentioned above. Therefore, we are not responsible for the content, actions or policies of these websites. Please read carefully the respective data protection policies on the websites you visit, as they may differ significantly from ours.
10. Children
We comply with the law and do not allow children, without the consent of their parents/guardians, to visit the websites and applications managed by our Company, when they are under the legal age limit of their country of residence.
11. Unsolicited Commercial Communication
The Company does not permit the use of our website or services to transmit bulk or unsolicited commercial e-mail (spam). Furthermore, we do not allow the sending of messages from and to our customers that use or contain invalid or falsified headers, invalid or non-existent domain names, techniques to hide the origin of each message, false or misleading information or violate the website terms of use. We do not in any way allow the collection of email addresses, or general information of our customers and subscribers, through our website or services. We do not permit or authorize any attempt to use our services in a manner that could damage, disable, overburden any part of our services, or interfere with anyone who wishes to lawfully use our services.
12. Contact for questions or comments
We are available for questions, comments and concerns you may have about our Policy and practices. In this context, you can contact us using the methods of communication listed on our website www.eltek.com.gr.
13. Applicability of Security and Privacy Policy
This Update revises and supersedes any previous version. We may modify this Update at any time. The section titled “LAST REVISED” at the bottom of this page describes when this Update was last revised. Any
changes to this Update will be effective when the revised Update becomes available on or through the Website. Last Revised: 6/2024
14. The rights of data subjects.
As provided by Greek and EU legislation on the protection of personal data, you have the following rights:
• Request access to personal data, as well as related processing and receive a copy of them
• Request the correction of any inaccuracies and the completion of any incomplete personal data
• Request the deletion of personal data
• Request the restriction of the processing of personal data for the cases expressly defined by law
• Object to the processing of personal data for the cases expressly defined by law
• To withdraw your consent at any time
Finally, you have the right to file a complaint with the Personal Data Protection Authority. We would however suggest that you send us any requests via email at info@eltek.com. , so we can address your questions and work together to find solutions to any issues you may have.
Communication with the Authority for any complaint/complaint is done electronically through its web portal by filling in the corresponding electronic form depending on the type of complaint. For more information you can follow the following link: https://www.dpa.gr/el/syndesi/prosvasi
